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Frequently Asked Questions

 

Q. How do I get my restaurant signed up?

Send email to support@munchem.com with you restaurant's name, your contact information and accept the Restaurant Agreement. Once you do, we will contact you within one business day to get your menu and restaurant settings. Then all you have to do is verify that everything is correct! The entire process can be done in less than two business days.

Q. How will I receive orders?

Our favorite method is the OrderEm app, which will be installed on a wifi tablet, provided to you by MunchEm, as a part of your setup fee. With this app, you can view order details, confirm orders, update expected completion time, track deliveries, check payment status, and more.

You can also receive orders through automated phone call, fax message, email, or on any computer by accessing OrderEm.com. We prefer you set up two or more methods (just in case your fax runs out of paper or something). If you’d like, we can also send free text message alerts to let you know you’ve got an order.

 

Q. What is MunchEm?

The MunchEm Aggregator platform allows you to build online-ordering and order management solutions for your food service business (also a great fit for grocers, retail stores, marketing companies, graphic design companies and delivery services). With MunchEm, you can build a custom website or app, or add online ordering directly to your existing website and/or Facebook desktop page.

In addition, MunchEm allows you to manage your orders from any computer or smartphone (Android or iOS) through OrderEm.com or the OrderEm app. The OrderEm API is built upon the Software as a Service (SAAS) concept.

 

Q. Why should I go with MunchEm?

MunchEm is a simple, no-risk solution to many common challenges in the food service industry. Our system is designed to increase takeout orders, reduce customer wait times, and help your restaurant build its brand in an increasingly tech-savvy world. If you don’t already have an app or website, or if you’d like to allow your customers to choose their favorite delivery service on your site, you’ll find lots of value MunchEm is the most cost-effective way to fill those gaps.

If you believe in offering the best possible experience to customers, the better question is: Why wouldn't you? We built MunchEm with convenience as a highest priority for customers, merchants, and delivery services. In addition, joining MunchEm automatically gets you listed in the MunchEm network allowing customers to find your restaurant along with being able to compare, choose, and rate delivery services.

With our competitive subscription based pricing structure, you can offer all of this while being profitable (though we also offer very reasonable commission-based pricing for those who prefer not to pay a monthly fee). Our goal is to connect hungry customers with nearby places to eat by making the discovery, decision, and ordering process as seamless as possible.

 

Q. How much does it cost?

Check out the details on our pricing page.

We also help restaurants/chains and other business models with custom development needs! For more information on custom development, contact us at support@munchem.com for more information.

 

Q. How do I get paid?

You choose how your customers can pay – You may allow them to pay in-person, online, or both.

If you only accept in-person payments, we’ll keep track of your orders and automatically bill you for our services.

If you allow your customers to pay online, they’ll pay us by credit card or PayPal. You will have a PayPal account made just for you. The money appears immediately in your PayPal account. (Just pay PayPal Processing Fees)

 

Q. I already have a website, but it doesn’t allow online ordering. Do I have to get a new website?

No, if you’re happy with your current website, you can keep it and simply add online ordering. Email us if you would like us to embed the online ordering HTML code on your website. We can also enable you to embed your online ordering on any web page you may have access to to expand your reach.

 

Q. Can I use my own domain name?

Yes! You can use any Internet domain registrar to register your domain. Once registered, we can connect your own domain name with our cloud servers where we can host your website for free.

  

Q. Is my website built by MunchEm Mobile Optimized?

Yes! Our sites are designed for both desktop and mobile browsers in mind.

 

 Q. Can I get Facebook Ordering Page?

If you have already Facebook account, integration will be free by our support team.

 

Q. Do I need to upload/manage restaurant menus?

For a small fee per restaurant, our team will upload and configure restaurant menus and settings for you.

 

Q. Can I cancel at any time?

With a monthly plan, you can cancel at any time. However we offer discounted rates if you commit to one or two years. If you do decide to cancel service while you are on the discounted plans, all we ask is that you pay the difference of the monthly plan equivalent.

Q. Why do I need an app for my restaurant?

Mobile apps are essential for reaching customers who use mobile devices all the time. Even if you have a website, you may be missing out on bringing customers who would love to use an app to order from your restaurant. You can directly communicate promotions to your customers the have your app.

 

Q. How much do you charge to create a custom app?

It’s included in your monthly price. If you need custom development or functionality, contact us at support@munchem.com for a quote.