Sell more with in-room delivery

Take in-room orders from your custom app

In-room delivery or room service enables your hotel guests to order food items for delivery to their rooms for consumption. They can use your digital menu to easily place their orders online for in-room delivery.

Try out our powerful online ordering system.

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Take in-room orders from your custom app

Enabling food delivery directly to hotel rooms just got easier!

With OrderEm’s online ordering solutions for in-room delivery, you can process room service orders accurately and efficiently. Offering a digital menu in the cloud not only streamlines your food and beverage operations but also boosts your revenue.

In-room delivery ordering website/app

In-room delivery ordering website/app

Allow your hotel guests the ease and convenience of placing their food orders through your website or custom app. They can enjoy the convenience of getting it delivered straight to their rooms.

Boost your revenue

Customers not only order more often, but they tend to place larger orders when they can order from the comfort of their rooms. Your delivery staff remains motivated to deliver efficiently as they also profit from the increase in tips.

Boost your revenue
More orders in less time

More orders in less time

Since customers do not have to wait for anyone to take down their orders and it’s easy for them to place orders using your app, more orders get placed in much less time. This also frees up your staff to focus on their other duties.

Menus on customer phones

Customers can take their own time to check out your menu and choose items they want, along with their choice of add-ons. Make sure to include attractive photos for your menu items as these are proven to increase sales.

Menus on customer phones
Free order management system

Free order management system

Get notified instantly whenever a customer places an order. With our free order management system, you can receive advance orders and payments. This allows you to confidently plan, prepare and deliver the order at your own pace.

How it works for service staff

1

Receive & prepare orders

Receive & prepare orders

Receive a sound alert notification whenever new orders come in.

Click "Claim" and start preparing the order.

2

Fulfill in-room ordering

Fulfill in-room ordering

Click "Confirm" when the order is ready and handover to a runner for delivery.

Customers also receive a text alert that order is ready to be served to their room.

3

Enhance the customer experience

Enhance the customer experience

View all sales data and monitor inventory levels in real time.

Use Menu analytics to determine what is selling vs what’s not to help increase order volume.

How it works for runners

1

Receive & deliver orders

Receive & deliver orders

Check-in to the DeliverEm app. Receive a sound alert whenever new orders come in.

Click "assign to me" and get ready to pick up the order.

2

Fulfill in-room order

Fulfill in-room order

Click "Order picked-up" after collecting the order. Serve at the customer's designated room.

3

Complete the order

Complete the order

Click on "Collect Money" if the order was in-person payment, or

Click "Delivery Completed" once the order is delivered to the customer’s room.

How it works for customers

1

Place orders

Place orders

Browse for the MunchEm website, or download the MunchEm app (Android & IOS) and then search for the location or business to place an order.

Alternatively, orders can be placed directly from the custom website or app if the business has them.

2

Make a payment

Make a payment

Place an advanced order by scheduling or order instantly looking through the menu, to deliver to the room.

Leave a tip of your choice and pay with a credit card or in-person securely in-app/website.

3

Receive orders

Receive orders

Receive a text alert when the order is ready.

The order will be delivered to your designated room.

Templates

Hotels
Hotels
Resorts
Resorts
Premium suites
Premium suites
Hotels
Hotels

FAQs

If you have more queries, you can speak to an OrderEm representative by contacting us at 855-210-APPS or Info@orderem.com

What exactly is the online in-room delivery service system?
The in-room online delivery service allows customers to receive in-room delivery for their food when they order from your website, custom app, or Facebook page.
How does the online in-room delivery service work?
Once a customer places an order with their room or suite number, you’ll receive a notification via the OrderEm app, phone call, text, or email with order details and instructions. Your kitchen will then prepare the food to deliver the order to the customer’s room.
Why should I offer the in-room delivery service?
Convenience is the key when it comes to more sales. With the in-room delivery service, customers are inclined to order more.
Can I manage orders with multiple locations?
Yes! You can manage the ordering system for multiple hotels or hotel locations, or events. You’ll use one login to manage each location's menus, hours, order settings, and more.
I’m interested in OrderEm; what happens after we sign up?
We have streamlined our process for you, and our online step-by-step process will make it easy for you to configure online ordering and make it available to your customers instantly in minutes. If you have any questions, our live support is a call away at 407.996.6666
Where can I check when customers' placed orders to fulfill?
Login to your OrderEm website or app and go to orders tab to check your received orders will show you all necessary details to fulfill and complete
How do I get notified when placed?
While enabling the in room order type settings give your phone number or email address or check receive via app option. So whenever an order placed by your customer will send you a text message or mail or automated phone call or send notification to your OrderEm app.

Start selling with OrderEm today

OrderEm offers you all the resources and tools you need to not just launch your business online, but to achieve the success you have been dreaming of. Get started with a free trial today itself.