Sell more with in-seat delivery

Take in-seat orders from your custom app

No matter the venue: theaters, convention centers, stadiums, in restaurant seats, etc. OrderEm’s online ‘in-seat delivery’ ordering system allows customers to have their order delivered to their seats without having to stand in a queue.

Try out our powerful online ordering system.

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Get your customers to order more from the comfort of their seat

In-seat ordering allows fans, watching their favorite shows or sports, to order food and drink from their seat using their own mobile devices.

Boost your revenue

Customers not only order more often, but they place larger orders when they can remain in the comfort of their seats and continue watching the game or show. Your runners remain motivated as they also profit from the tips received. It’s a win-win for all.

More orders in less time

With in-seat ordering, customers do not have to wait for anyone to take down their orders. The ease of ordering presented by in-seat ordering using your app enables you to take and execute more orders in much less time.

Reduce your lines

Ensuring that customers don’t miss any of the action by delivering their order straight to their seats, you also get the added benefit of faster sales to the shorter queues at the concession stand lines.

Menus on customer phones

Customers can take their own time to check out your menu and choose items they want, along with their choice of add-ons. Make sure to include large, attractive photos for your menu item.

Free order management system

With our free order management system, get notified instantly whenever a customer places an order. Getting advance orders and payments enable you to confidently plan, prepare and deliver the order at your own pace.

How it works for service staff

Receive & prepare orders

Receive a sound alert notification whenever new orders come in.

Click "Claim" and start preparing the order.

Fulfill in-seat order

Click "Confirm" when the order is ready and hand it over to a runner for delivery.

Customers also receive a text alert that the order is ready to be served to their seat.

Enhance the customer experience

View all sales data and monitor inventory levels in real-time.

Use Menu analytics to determine what is selling vs what’s not to help increase order volume.

How it works for runners

Receive & deliver orders

Check-in to the DeliverEm app. Receive a sound alert whenever new orders come in.

Click "assign to me" and get ready to pick up the order.

Fulfill in-seat order

Click "Order picked-up" after collecting the order. Serve at the customer's designated seat.

Complete the order

Click on "Collect Money" if the order was in-person payment, or

Click "Delivery Completed" once the order is delivered to the customer's seat.

How it works for customers

Place orders

Browse for the MunchEm website, or download the MunchEm app (Android & IOS) and then search for the location or business to place an order.

Alternatively, orders can be placed directly from the custom website or app if the business has them.

Make a payment

Place an advanced order by scheduling or order instantly looking through the menu, to deliver to the seat.

Leave a tip of your choice and pay with a credit card or in-person securely in-app/website.

Receive orders

Receive a text alert when the order is ready.

The order will be delivered to your designated seat location.

Templates

Concession stands

Food stands

Theaters

Restaurants

Need something even more customized?

Hire our experienced developers to create a bespoke solution that truly is unique and showcases your brand. Please join our zoom event to discuss your needs.

Learn More

FAQs

If you have more queries, you can speak to an OrderEm representative by contacting us at 855-210-APPS or Info@orderem.com

What exactly is the online in-seat food ordering system?

The online in-seat delivery ordering system allows customers to have their order delivered to their seats without having to stand in a queue and miss the show. This is available no matter the venue: theaters, convention centers, stadiums, or in restaurant seats.

How does the online in-seat delivery management system work?

Once a customer places an order, you will get a notification either through the OrderEm app, phone call, text, or email with: the order details & item details, fan seat number, and notes. Your kitchen will then prepare the food and notify your runners to deliver the order directly to the customer seat.

Why should I offer online in-seat food orders?

Data shows that customers place larger orders and order more when they can still stay in the comfort of their seats and continue watching the game or show. This can also cut down your concession stand lines and increase revenue.

Can we expect tips from customers?

Yes, you can expect by simply allowing the tip option from the in-seat delivery setting to allow customers to tip to the runners.

How can I know customer seat details to deliver their order?

You will get customer seat number details in order when they are placed. It is mandatory for the customer to give their seat details before placing an order, or otherwise, it will not allow the user to place an order.

How can I get to know the user’s additional preferences about their order?

When we are notifying you through your configured choice of notifications either through phone call or email or fax or text message, we will give customer order details, item details, seat number, and customer notes, which they like to get their additional preferences.

Is there any cash-on-delivery option for in-seat delivery?

Our settings allow you to configure so that you have the control. Either you can take cash orders to be paid on delivery or make an online payment required to make it contactless delivery.

Can I turn off my in-seat delivery settings or change my settings?

Yes, you can turn off your settings whenever you want. We provide an option for you to turn off your settings at certain hours/days; after that, it will turn on automatically. And you can change your in-seat delivery settings at any time and save the changes.

Can I configure all concession stands in our venue to offer this?

Yes, you can configure and manage all the concession stands from a single login and manage the orders and revenue for them. You can also collect and pay them from your account if needed. This way, you can manage runners, track runners and promote your app/website and charge convenience fees to the fans who place orders and offer free service to your concession stands. Just contact us to discuss the details.

Can I track all my runners?

Yes, you can track the runners using the system. Charge delivery fees to the seat or convenience fees.

Start selling with OrderEm today

OrderEm offers you all the resources and tools you need to not just launch your business online, but to achieve the success you have been dreaming of. Get started with a free trial today itself.