Offer safe and contact-less delivery ordering options

Sell more with online delivery ordering

The online ordering and delivery market is growing rapidly. To cash in on this opportunity, you can integrate delivery options into your branded online ordering system with the help of OrderEm.

Try out our powerful online ordering system.

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Sell more with online delivery ordering

Upgrade your business with on-demand online delivery ordering

OrderEm’s delivery management app enables you to offer safe and contact-less delivery ordering options that integrate all your digital channels in one place. Use the app to manage delivery service locations, delivery charges, driver performance and so on.

Add delivery ordering option

Add delivery ordering option

Enable delivery ordering option for online orders from your website or custom app so your customers can easily place their orders and get them delivered. The set-up is easy!

Extended delivery zones

Having more delivery zones enables you to maximize your appeal. Offer attractive delivery rates to sell more to your nearby customers. Stop rejecting large orders just because they are too far. Allow delivery outside your zones with separate requirements.

Extended delivery zones
Smart driver management

Smart driver management

OrderEm provides effective and smart delivery management tools to manage your own delivery zones and drivers. Use them to make sure your customers get their deliveries on time.

DeliverEm app

The DeliverEm App is available for your drivers to manage & track your delivery orders. With our real-time tracking system, you can efficiently assign orders, track driver performance and much more!

DeliverEm app
Manage multiple locations

Manage multiple locations

As your business expands, you can easily add more locations to your custom website or app. No matter how many locations you have, it is very easy to set up omni-channel online ordering and manage your multi-location business with a single system account.

How it works for service staff

1

Receive & prepare the order

Receive & prepare the order

Receive a sound alert notification whenever new orders come in.

Click "Claim" and start preparing the order.

2

Fulfill delivery ordering

Fulfill delivery ordering

Click "Confirm" when the order is ready for the driver to pick up for delivery.

Customers will also receive a text alert that the order is ready for delivery.

3

Track the driver

Track the driver

Assign order to the driver whoever is available and ready to pick up.

Track driver performance in real-time of the order.

How it works for delivery driver

1

Receive & deliver orders

Receive & deliver orders

Check-in to the DeliverEm app. Receive a sound alert whenever new orders come in.

Click "assign to me" and get ready to pick up the order.

2

Fulfill delivery order

Fulfill delivery order

Click "Order picked-up" after collecting the order. Serve at the customer's delivery location with help of our real-time tracking system

3

Complete the order

Complete the order

Click on "Collect Money" if the order was in-person payment, or

Click "Delivery Completed" once the order is delivered to the customer's delivery location.

How it works for customers

1

Place orders

Place orders

Browse for MunchEm website, or download the MunchEm app (Android & IOS) and search for the location or business to place an order.

Alternatively, if you have, your business website will Browse for it, or download the business app (Android & IOS) and look into the menu to place an order.

2

Make a payment

Make a payment

Place an advanced order by scheduling or order instantly looking through the menu by mentioning delivery address to get.

Before proceeding to pay, leave a tip of your choice and pay with a credit card or in-person securely in-app/website.

3

Track the order

Track the  order

Receive a text alert when the order is ready

And track your order with driver details and enjoy at your place.

Templates

Cloud kitchens
Cloud kitchens
Restaurants
Restaurants
Bakeries
Bakeries
Delivery services
Delivery services

FAQs

If you have more queries, you can speak to an OrderEm representative by contacting us at 855-210-APPS or Info@orderem.com

What is an online delivery order system?
An online delivery order system allows you to directly take delivery orders from your website, custom app, or Facebook page. Thus, making it easier for your customers to place their orders from anywhere. By implementing this system, customers can also take comfort in knowing that their food is ordered with accuracy and that they have the ability to save on their food orders through coupons and other promotional offers.
How does online delivery order management work?
Once a customer places an order, you’ll get a notification through your order management app, a phone call, text, or email with the order details & item details, the delivery address, and notes. Your kitchen will then directly prepare the food and notify the driver when it’s ready for pickup and delivery to the customer.
Why should I offer online delivery orders?
The main reason you should offer online delivery orders is that it’ll cut down on your concession lines and help you manage more orders in less time. Another reason is that in today’s digital world, customers are more comfortable ordering online via apps or a website than they are ordering traditionally over the phone. Additionally, most customers want to know when their food will be prepared and at what time they can pick up their food without wasting their time. And online delivery orders help add to their peace of mind.
Do online delivery orders notify our kitchen and staff?
OrderEm allows you to configure your choice of notifications either through phone call or email or fax, or text message that will notify you. Or, if you download OrderEm app through app notification, you will get notified whenever a user places an order at your restaurant.
Can I assign orders to the driver?
Through the OrderEm app, you can assign the order to the driver. Go to OrderEm app login with your user credentials there; you can see a list of received orders, confirmed orders, and completed orders. Go to the list of received orders and click on the respective delivery order id, and select the assign driver option list of drivers will show and assign to the available driver.
Can I charge delivery fees from customers?
Yes, you can charge delivery fees from customers to deliver their food to their doorstep. And customers will also know how much you're charging per delivery to them while ordering.
Can I create delivery zones?
Yes, you create your delivery zones, which are flexible to provide your delivery service with minimum delivery fee charges per order and minimum time taken by the driver to deliver the order to your customer.
What is meant by the extended delivery zone?
If you like to take orders outside the zone, you can extend the delivery zone and can also charge per mile as your choice.
Can I turn off my online delivery orders or change my delivery settings?
Yes, you can turn off your settings whenever you want. We provide an option for you to turn off your settings at certain hours/days; after that, it will turn on automatically. And you can change delivery settings at any time and save the changes.
How can I create my delivery hours?
By going to the Hours page, which is under your restaurant name there you can create your set of delivery hours. And you can also provide an added set of hours directly to all categories of your menu by selecting across all categories options.

Start selling with OrderEm today

OrderEm offers you all the resources and tools you need to not just launch your business online, but to achieve the success you have been dreaming of. Get started with a free trial today itself.