Frequently Asked Questions
If you have more queries, you can speak to an OrderEm representative by contacting us at 855-210-APPS or Info@orderem.com
- About OrderEm
- Business types
What is OrderEm?
OrderEm platform allows you to build online ordering and order management solutions for your business (also an excellent fit for grocers, retail stores, marketing companies, graphic design companies, and delivery services). With OrderEm, you can build a custom website or app or add online ordering directly to your existing website and/or Facebook desktop page.
In addition, OrderEm allows you to manage your orders from any computer or smartphone (Android or iOS) through OrderEm.com or the OrderEm app. The OrderEm API is built upon the Software as a Service (SAAS) concept.
Why should I go with OrderEm?
OrderEm is a simple, no-risk solution to many common challenges in the online ordering industry. Our system is designed to increase business, reduce customer wait times, and help your business build its brand in an increasingly tech-savvy world. If you don’t already have an app or website, or if you’d like to allow your customers to choose their favorite delivery service on your site, you’ll find lots of value in OrderEm as it is the most cost-effective way to fill those gaps.
If you believe in offering the best possible experience to your customers, the better question is: Why wouldn't you? We built OrderEm with convenience as the highest priority for customers, merchants, and delivery services. In addition, joining OrderEm automatically gets you listed in the MunchEm network allowing customers to find your business along with being able to compare delivery prices from multiple services.
With our competitive subscription-based pricing structure, you can offer all of this while being profitable (though we also offer very reasonable order-based pricing for those who prefer not to pay a monthly fee). Our goal is to connect customers with merchants while making the decision and ordering process as seamless as possible.
How much does it cost?
Check out the details on our pricing page.
We also help several business types with custom development needs! For more information on custom development, contact us at Info@orderem.com for more information.
I already have a website, but it doesn’t allow online ordering? Do I have to get a new website?
No, if you’re happy with your current website, you can keep it and simply add online ordering. You can also download the HTML code on any web page you may have access to so you can expand your reach.
Can I use my own domain name?
Yes! You can use any Internet domain registrar to register your domain. Once registered, we can connect your own domain name with our cloud servers, where we can host your website for free.
Is my website built by OrderEm Mobile Optimized?
Yes! Our sites are designed for both desktop and mobile browsers in mind.
Can I get Ordering on my Facebook Page?
Yes, integration is a simple process done from your dashboard.
How is payment processing managed by MunchEm/OrderEm?
MunchEm and OrderEm can accept payments using multiple payment processing companies. MunchEm/OrderEm does not save payment information. When a payment is processed, the card information is encrypted and sent to a select payment processor.
Merchants need to ensure that they have received the payment in their payment processing system before rendering any services/products. If they have not received payment into their account, they should immediately bring this to MunchEm attention for any issues related to code to be addressed. If Merchant identifies any issues, they should unpublish the business until MunchEm ensures the bug is fixed. If payments are missing from their payment processing account, MunchEm is not liable for any services rendered/product purchases that a customer has not paid for.
It is the responsibility of the merchant to check that the payment was received.
MunchEm systems sometimes may accept payment if the primary system fails. If this happens, merchants can only claim the amount received by MunchEm.
How does 3rd Party Delivery Integration work?
Merchants can utilize PostMates as a 3rd Party Delivery service and assign delivery orders that they receive through the OrderEm platform to a PostMates driver.
To utilize this integration, Merchants would need to sign up and create their own account as a partner through PostMates. The PostMates Customer Id and Production Key would need to be entered in OrderEm 3rd Party Delivery Settings.
Each delivery would be charged a fee according to PostMates API Pricing.
Why does subscription billing begin immediately?
As soon as you sign up, a dedicated account representative and technical help are assigned to your account to help you prepare your site, so you'll be getting value from day one.
Does OrderEm offer email hosting?
No, but you can easily create your own custom email address with Microsoft Office 365 or Google for Business.
Are hosted OrderEm websites secure?
Our websites use 128-bit encryption for guaranteed security. A Secure Socket Layer (SSL) is enabled on your website checkout page.
What if I want to change my design or make revisions to my website/app?
OrderEm platform provides tools to make changes to both content, menu, food pictures, and functional features at any time. You will not be limited to two or three rounds of revisions when you are using your OrderEm tool. You can make changes as many times as you need.