Frequently Asked Questions
- About OrderEm
- Business types
How can I integrate my Square POS with OrderEm?
It is very simple just go to the pricing page of the OrderEm website. Click on pricing plans for square POS option under OrderEm pricing plans section. It will redirect to the Square website to login. Login with your square credentials and select your online ordering pricing package to continue with OrderEm and fill out all necessary to sign up and start taking online orders across omni channels.
Why do I have to integrate with OrderEm?
OrderEm offers you a custom app, custom website, online shop, facebook ordering and much more in a single system to boost your sales. It will come under less pricing compared to others with no commission fee and integrating your square pos is lot more easy.
I have a menu in Square POS. Do I once again upload my menu in OrderEm?
There is no need to upload your menu once again with our OrderEm system. We are giving you an option “import from square” just click on that within a few minutes all your menu from square gets integrated with OrderEm including item options, item images etc.
How do I check my orders?
Login to your OrderEm account on the website go to my order section under your business name in the left side tree structure panel click on view orders option to see your all type of orders received to confirmed to completed orders. You can also check in OrderEm app just download from play store or app store login to your OrderEm account will display your orders in home page.
Can I check your platform orders in my square POS?
Yes, you can check orders in your square POS account. The order will automatically be entered whenever a customer places their order from your sales channels in your square POS orders section page.
What methods of payment can my customers use?
You can accept online payments or cash on delivery options to your customers to place their orders.
How quickly can I get my payments?
You can get your money immediately transferred directly to your account. Just fill up your payment account processing details.
What cards can I accept with POS? Does the fee I pay vary by card?
You can accept every major card Visa, Mastercard, American Express, and Discover all for the same rate.
Do you have a print option to print the order receipt?
Yes, we offer both the manual and auto printing option for your orders. Just connect your printer device with Bluetooth, LAN, or USB to OrderEm app/ website.
How does auto printing work?
While setting up your type of ordering like delivery or takeout or curbside etc. enable receive through OrderEm App option and connect your printer device with OrderEm app. And get your orders printed automatically whenever order notification gets to App.