OrderEm Privacy Policy

Protecting the privacy of your personal information is important to OrderEm (a division of MunchEm, Inc.) (the “Company”). To ensure that your personal information is maintained securely and privately, we have developed the following Privacy Policy. This Privacy Policy describes the type of information that we collect from you and the Company's practices with respect to the gathering and disseminating of information about, and to you (the “Service”). This Privacy Policy was established within the context, and applies to the use, of our services (OrderEm Website, OrderEm App, Custom Websites or Apps created by Company), features, content or applications offered by the Company, and any other websites or apps operated, hosted, or maintained by Company. Our Privacy Policy is applicable to not only the use of the Company website and Service, but also all interactions between you and the Company, as there is the possibility that during such interaction, we may acquire your personal information. All users, end-users, and third parties are notified that such policies are applicable only to the interaction between Company and the individual or customer. Any Customer site, application, information, data, or collection of such is governed by that Customer’s policies and the agreement between the Customer and the individual User. company maintains no responsibility or liability for any Customer or User collection of data through the Service.

1. How and When Does the Company Collect Non-Public Personal Information?

In the course of providing the Service, we may collect and maintain certain nonpublic personal information as set forth within this Privacy Policy.

We do not collect personal information (such as names, addresses, phone numbers, email addresses or credit card numbers) about you except when you specifically provide such information on a voluntary basis, or as necessary to perform various transactions. Categories of personal information collected during your utilization of our services are Identifiers and contact information (e.g., name, address, email address, account names), Commercial and transactional information (e.g., information about your purchases), Financial information (e.g., credit card info collected by our payment processors), Internet or other network or device activity (e.g., IP address, browsing history, app usage), Geolocation information (e.g., general location and precise location, with your permission), Demographic and statistical data (e.g., your gender, interests based on products and services you use), User-generated content (e.g., information you choose to post in our online forums or reviews), and Customer service data (e.g., information you provide to our support team).

Your personal information may be collected as you:
• Become a registered user of the Company Website or App or other Company property
• Sign-up or Order items from participating restaurants and merchants
• Participate in surveys, reviews, special promotions or other offerings

Specific categories of personal information we may collect includes:


2. How and When Does the Company Use Non-Public Personal Information?

When you visit our Website, we may also gather certain information about the use of your computer that we aggregate with similar information collected from other visitor's computers, which we use for statistical and other purposes (see “Aggregate Information” described in Section 6 below).

You should note that when you leave this Site, whether via a link provided by us or otherwise, you may enter a site owned and controlled by a third party (“Third Party Sites”). Accordingly, this policy does not apply to any information that you share on Third Party Sites. Before disclosing information, you should verify that you know the identity of the party to whom you are making a disclosure and the privacy policy that applies to the treatment of your information.

We may occasionally contact you, typically by email, to notify you of information that might affect your event experience, cancellations, or errors in your order. Additionally, we may contact you regarding offerings of future events, products, or services that may be of interest to you. If you are not interested in receiving email notices or advertisement from us, you can unsubscribe at any time by sending an email to info@OrderEm.com with Subject line “Unsubscribe”.

In certain instances, you may consent to share personal information via an “opt-in” or “opt-out” mechanism. Upon receiving your consent via such mechanism, Company may disclose your personal information to third parties.

Company may share personal information to trusted third parties, affiliates, or agents who assist us in operating our Site, conducting our business, or the provision of the Services to you. These third parties or agents may use your personal information only to the extent necessary to perform the services they provide to Company, and are required to provide a comparable level of protection and confidentiality of your personal information.

Company may use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the behalf of Company.

To facilitate Company’s global operations, we may transfer and access Customers Data and personal information from around the world, including the United States. This Privacy Statement shall apply even if Company transfers such data or information to other countries.

Company may release your information if, at our sole discretion, we believe the release of your personal information is necessary to (a) comply with a legal obligation such as a court order or subpoena, (b) protect and defend the rights or property of Company, (c) protect and defend the rights, property or safety of others, or (d) to protect against legal liability. Additionally, your personal information may be shared in the event of a business transfer.

3. Customer and Third Party Service Provider Use of Information

Services and applications provided by individual Customers and Users of the Company Service are not subject to the provisions of this Privacy Policy, which means that they may use your personal information for purposes other than what is set forth within this policy. When you use a Customer or Individual User’s application, you should read and become familiar with the privacy policies of the specific user application. The Company has no control over the use of your personal information by any Customer, User, or Third Party to which we have no control or authority of and you agree that we are not liable for any use of your personal information by any such individual. If you have special preferences concerning use of your personal information by an individual user or customer you must communicate those preferences directly to them.

4. Opting-out, Correcting and Updating Your Information

Company utilizes Email and Phone as a vital and primary communication channel with registered users of this Site. By providing us with your Email address and phone number, you grant to Company (and its service providers) permission to communicate with you via Email or phone for any purposes Company determines to be relevant to your use of their services or your relationship with Company including, but not limited to, system and service messages, product updates, service announcements and other marketing messages. You may opt out of receiving any marketing messages that we may send to you.

Users who do not wish to receive marketing and non-transactional Emails are requested to contact OrderEm Client Services via Email (info@OrderEm.com) or may manage their account preference by logging in to their account online. Users are not able to un-subscribe from system or service messages, which contain important information about service notices and responsibilities. Company occasionally communicates with its users via Email to provide information about requested services and regarding issues related to their account. Additionally, At certain locations on our Website where information about you may be requested, you are offered the opportunity to opt-out of receiving Company communications. You may also review, update and request changes to your personal information at any time that Company has collected, including the removal of your personal information from Company’s databases in order to prevent receipt of future communications or to halt receipt of the Company Services, using any of the following options: You can send your request via e-mail to: info@OrderEm.com, by using the Support link in the Website footer, or by calling 855-210-APPS. Our company does not sell personal information in any circumstances.

5. How Long Is Your Personal Information Retained?

If you are a registered user of our Website, we may retain your information as long as you maintain your registered status.

6. What Is “Aggregate Information” and What Does the Company Do With It?

Typically, as visitors browse our Website, our computers automatically collect information related to how certain features of our Website are used, the geographic region our visitors are contacting us from, and how many people visit our Website at any given time. We only use this information in the aggregate, which means that we only derive meaning from the sum of all such information gathered for a period of time and accordingly, we refer to this information as “Aggregate Information”. Aggregate Information includes, but is not limited to, your computer's (i) Internet browser type (e.g., Microsoft Internet Explorer 5.5), (ii) IP address, (iii) resolution settings, (iv) platform type, and (v) originating URLs of referring web pages. We use Aggregate Information to (a) help diagnose problems with our computers, (b) administer our Website, (c) share certain generalized demographic information with Individual user or customer applications and our advertising partners about visitors of our Website, and (d) provide our advertising partners with information regarding which visitors saw and clicked on certain advertisements on our Website. Aggregate Information does not contain any personal information of any of our Website visitors

7. What Are “Cookies”, Web Beacons, and IP Addresses, and How Does the Company Use Them?

The term “Cookie” is a nickname for files that a website's computer system can deposit onto a visitor's computer hard drive when the visitor is logged on to the website. Cookies are used to recognize a visitor's repeat visits to the website, what pages are accessed, and what functionalities are used while he or she is there. The use of cookies is commonplace on the Internet and they take up minimal room on your computer hard drive. Cookies work by assigning a number to your computer that has a specific meaning to the assigning website. Cookies, by themselves, cannot be used to determine the identity of any visitor. Unless you choose to provide us with information about you, we will never know who you are, even though our computer has previously deposited a cookie on your computer's hard drive. In addition, you may modify your Internet browser's settings to notify you whenever any website requests to deposit a cookie on your computer's hard drive. This notification option generally gives you the opportunity to decide whether to accept or refuse a cookie before it is deposited. Company employs the use of cookies to enable our systems to recognize your browser, to identify how and when pages in our site are visited and by how many people. For example, to become a registered user of our Website, you must allow us to deposit a cookie on your computer's hard drive. Depending upon your browsers capabilities, you may choose to alter your browser settings to specify whether new cookies may be accepted.

Types of Cookies

Required Cookies. Required cookies enable you to navigate the Company’s Website and Apps and use its features, such as accessing secure areas of the Websites and Apps and using Services. If you have chosen to identify yourself, the Company uses cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Service, App, or Website, a cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These cookies allow the Company to uniquely identify you when you are logged into the Services and to process your online transactions and requests.

Performance Cookies. These cookies collect information about how you and other Members and Visitors use our Web site, including which pages visitors go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies a Visitor. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Company’s Web site functions and performs. From time-to-time, Company engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web sites.

Functionality Cookies. Functionality cookies allow the Company’s Web sites to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Website, Apps, or Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.

Targeting or Advertising Cookies. From time-to-time, Company engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web sites. Company sometimes uses cookies delivered by third parties to track the performance of Company advertisements. For example, these cookies remember which browsers have visited the Company’s Web sites. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it.

company also contracts with third-party advertising networks that collect IP addresses and other information from Web beacons (see below) on the Company’s Web sites, Apps, and Services from emails, and on third-party Web sites. Ad networks follow your online activities over time by collecting Web Site Navigational Information through automated means, including through the use of cookies. They use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other Web sites. This process also helps us manage and track the effectiveness of our marketing efforts.

Web Beacons
Company uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web sites, Apps, Services, and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon.

IP Addresses
When you visit the Company App, Web sites, or utilize our Services, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. Company also collects IP addresses from Customers whey they log into the Services as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.

8. Response to Do Not Track Signals

Certain web browsers may provide an option by which you may have the browser inform websites or internet services you visit that you do not wish to have personally identifiable information about your activities tracked by cookies or other persistent identifiers across time and across third-party Internet websites, online or cloud computing services, online applications, or mobile applications. These are commonly called “do not track” signals. Our app does not respond to such signals as activity on the app may be monitored for quality assurance.

9. Data Quality and Security Statement

Company takes commercially reasonably security measures to protect your personal information against unauthorized access to, unauthorized alteration, and disclosure of data. Our electronic security measures are complemented by the physical security of our facilities and limited access to certain critical areas, such as our computer locations. Access and use of personal information is restricted to employees, third parties or agents with a need to know. These individuals are bound by confidentiality obligations with penalties specified for any breach of such obligations, and our management team and its engineers regularly review and update the integrity of this Site and the security of your Information. However, because of the increasing sophistication of computer hackers and others who would seek to invade our computer systems for the purpose of stealing information, damaging our systems or denying our systems' ability to operate effectively to safeguard personal and financial information as intended, we make no promises as to the security of personal or financial information in our possession or the impenetrability of our computer systems under unusual circumstances or our computer system's resilience to future sophisticated attacks. Company also, cannot safeguard any data stored on your own personal computer, or any public computer upon which you might elect to access this Site.

10. Public Forums, Refer-a-friend, and Customer Testimonials

Company, or its Customers, may provide bulletin boards, forums, blogs, or chat rooms on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Company is not responsible for the personal information you choose to submit in these forums.

Customers and Visitors may elect to use the Company’s any referral program to inform friends about the Company’s Web sites. When using the referral program, the Company requests the friend’s name and email address. Company will automatically send the friend a one-time email inviting him or her to visit the Company’s Web sites. Company does not store this information.

Company posts a list of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles.

11. When Might Information Be Disclosed as A Matter of Law?

We may disclose non-public personal information to unrelated parties in special cases when we have reason to believe that that disclosure is necessary to identify, contact, or bring legal action against a person or persons who may be causing injury to, or interference with, the rights or property of the Company Services (including our Websites and Apps), computer users accessing our Website, or any third party. In addition, we may disclose information about individuals who access our Website to law enforcement agencies, judicial or government authorities, or to other individuals or entities in response to subpoenas, court orders, or other legal processes.

12. Links To / From Other Sites 

The Service, our customer or individual user services or applications may contain links to other Internet websites which we do not operate and, conversely, other Internet websites may contain links to our Website. We are not aware of and are not responsible for the privacy policies, practices, or content of such other websites. We encourage visitors to read and become familiar with the privacy policies maintained by such other websites.

13. Information of Minors & Children. 

We do not target our Website or our products or merchandise for sale on our Website to children, and our Website does not seek to collect contact information from children under the age of 13. However, should we become aware that a child under the age of 13 has provided us with personal information; Company will take the necessary steps to remove such information and terminate the child’s account.

If you are under the age of 13, please do not, submit any personal information to our Website, or ask us to email you. If you are under the age of 18, you should get permission from a parent or guardian before you email our Website, contact our Website, attempt to use our Website, submit information to our Website, or ask us to email you.

14. Residents of California

Residents of California have the following rights under the California Consumer Privacy Act (CCPA) related to data collected in the past twelve months: (a) to request disclosure of the categories and specific pieces of your personal information collected; (b) to request deletion of your personal information that has been collected (with exceptions); (c) to request disclosure of the categories of personal information collected; the categories of sources from which the personal information is collected; the business or commercial purpose for collecting or selling personal information; the categories of third parties with whom the personal information is disclosed; and the specific pieces of personal information collected; (d) to request disclosure of the categories of your personal information sold and the categories of third parties to whom your personal information was sold, by category or categories of personal information for each third party to whom your personal information was sold; and the categories of your personal information disclosed for a business purpose; (e) to opt out of the sale of your personal information; and, (f) nondiscrimination should you exercise your rights under the CCPA. 

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service providers to: (a) Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you; (b) Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities; (c) Debug products to identify and repair errors that impair existing intended functionality; (d) Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law; (e) Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.); (f) Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent; (g) Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us. 8. Comply with a legal obligation; or (h) Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

You may initiate a request using any of the following options: You can send your request via e-mail to: info@OrderEm.com, by using the Support link in the Website footer, or by calling 855-210-APPS. Our company does not sell personal information in any circumstances.

15. Terms of Use

Please also refer to our Terms of Use to view the terms and conditions governing the use of the Company Services.

16. Changes to Privacy Policy.

Company reserves the right to change this Privacy Policy from time to time. The most current version of the policy will govern our use of your personal information. In the even that Company, at its sole discretion, determines that updates to the Privacy Policy constitute a material change, we may inform you of such changes in a notice published via the Services or send an email to the email address associated with your User account. Notwithstanding the foregoing, Company is under no obligation to notify a User regarding changes to this policy, and thus Users should periodically visit this page to review the then current Policy to which you are bound.

17. Questions.

If you have any questions about the information that we collect on this site, your privacy or our security measures, please contact us at info@OrderEm.com or by calling 855-210-APPS.

Last modified: December 17, 2020