Offer drive-thru ordering on app and website

Sell more with drive-thru

Online drive-thru ordering allows your customers to pick up their order from your drive-thru window at their convenience. With online ordering, they can rest assured that their order was taken accurately.

Try out our powerful online ordering system.

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Sell more with drive-thru

Increase your sales by offering drive-thru ordering

By offering your users the ability to place their order online & pick it up without having to leave their car, you not only improve their customer experience but also reduce your in-store queues.

Omni-channel drive-thru orders

Omni-channel drive-thru orders

Provide drive-thru ordering options to customers from your online store, custom website and app. Allow your customers to easily pick up their order by just showing their Order ID.

Manage the order flow

Drive-thru ordering options from OrderEm help manage and control your ordering flow during peak times. Automatic printing to a compatible kitchen printer is also available to help streamline your staff's workflow.

Manage the order flow
Delivery metrics

Delivery metrics

With OrderEm’s delivery metrics, you can check when a driver picks up an order, when the order was delivered, and the distance between your business and customer.

Get notifications

Once a customer places an order, you'll get notified automatically via phone call, text message or email with the order details and customer data. So you can start preparing the order right away and deliver on time.

Get notifications

How it works for service staff

1

Receive & prepare orders

Receive & prepare the order

Receive a sound alert notification or phone call or email or text message whenever new orders come in.

Go to the order details page in OrderEm, click on the “Claim” option and start preparing the order.

2

Fulfill drive-thru order

Fulfill drive-thru order

Click "Confirm" when the order is ready and hand it over to a runner for delivery.

Customers also receive a text alert that the order is ready to be served to their Drive-thru location.

3

Enhance the customer experience

Enhance the customer experience

View all your sales data monthly vs yearly with new customers data, returned customers data, top items list etc.

Use Menu analytics to determine what is selling vs what’s not to help increase order volume.

How it works for runners

1

Receive & deliver orders

Receive & deliver orders

Check-in to the DeliverEm app. Receive a sound alert whenever new orders come in.

Click "assign to me" and get ready to pick up the order from business location to delivery.

2

Fulfill drive-thru order

Fulfill drive-thru order

Click "Order picked-up" after collecting the order. Serve at the customer's designated Drive-thru location.

3

Complete the order

Complete the order

Click on "Collect Money" if the order was in-person payment, or

Click "Delivery Completed" once order dropout at the customer mentioned Drive-thru location.

How it works for customers

1

Place orders

Place orders

Browse for MunchEm website, or download the MunchEm app (Android & IOS) and then search for the location or business to place an order.

Alternatively, orders can be placed directly from the custom website or app if the business has them.

2

Make a payment

Make a payment

Place an advanced order by scheduling, or order instantly looking through the menu, to deliver to the Drive-thru location.

Leave a tip of your choice and pay with a credit card or in-person securely in-app/website.

3

Receive orders

Receive orders

Receive a text alert when the order is ready.

The order will be delivered to your designated Drive-thru location.

Templates

Restaurants
Restaurants
Pizzerias
Pizzerias
Bars
Bars
Coffee shops
Coffee shops
Bakery
Bakery

FAQs

If you have more queries, you can speak to an OrderEm representative by contacting us at 855-210-APPS or Info@orderem.com

What exactly is drive-thru online ordering?
Online drive-thru ordering allows your customers to pick up their order through your Drive-thru window at their convenience. They can rest assured that their order was taken accurately and can also apply special discounts and promotional offers to their online order.
How does the drive-thru online ordering system work?
Once a customer places an order, you'll get notified via OrderEm, phone, text message or email with: order & item details, pickup location, and notes. Automatic printing to a compatible kitchen printer is also available to help streamline your staff's workflow.
Why should I offer drive-thru online ordering?
Overall customer experience plays a major part in repeat and new business, especially when the majority of recommendations/difference comes through word of mouth. By offering customers the ability to place, pay for & pick up their online order without having to leave their car, this will not only improve their experience but it also alleviates your in-store queues.
I want to give some specific drive-thru locations for customers to pick their orders from my addressed location. Is there a way to set up?
Yes, you can set up your own convenient drive-thru locations when you're enabling the drive-thru order type select indication option as dropdown and mention your all drive-thru location names in the dropdown value text field and separate them with comma(,). When customers go to place an order system will ask them to select their convenient location that you entered.
Where can I check when customers' placed orders to fulfill?
Login to your OrderEm website or app and go to orders tab to check your received orders will show you all necessary details to fulfill and complete
How do I get to know customer’s drive thru location details to deliver their order?
While sending the customer placed orders we will send you all necessary details including customer mentioned location details where they are going to pick up…
How do I get notified when placed?
While enabling the drive thru order type settings give your phone number or email address or check receive via app option. So whenever an order placed by your customer will send you a text message or mail or automated phone call or send notification to your OrderEm app.

Start selling with OrderEm today

OrderEm offers you all the resources and tools you need to not just launch your business online, but to achieve the success you have been dreaming of. Get started with a free trial today itself.