Offer drive-thru ordering on app and website
Sell more with drive-thru
Online drive-thru ordering allows your customers to pick up their order from your drive-thru window at their convenience. With online ordering, they can rest assured that their order was taken accurately.
* By entering your email address, you agree to receive marketing emails from OrderEm.
Increase your sales by offering drive-thru ordering
By offering your users the ability to place their order online & pick it up without having to leave their car, you not only improve their customer experience but also reduce your in-store queues.
Omni-channel drive-thru orders
Provide drive-thru ordering options to customers from your online store, custom website and app. Allow your customers to easily pick up their order by just showing their Order ID.
Manage the order flow
Drive-thru ordering options from OrderEm help manage and control your ordering flow during peak times. Automatic printing to a compatible kitchen printer is also available to help streamline your staff's workflow.
With OrderEm’s delivery metrics, you can check when a driver picks up an order, when the order was delivered, and the distance between your business and customer.
Once a customer places an order, you'll get notified automatically via phone call, text message or email with the order details and customer data. So you can start preparing the order right away and deliver on time.
How it works for service staff
Receive & prepare orders
Receive a sound alert notification or phone call or email or text message whenever new orders come in.
Go to the order details page in OrderEm, click on the “Claim” option and start preparing the order.
Fulfill drive-thru order
Click "Confirm" when the order is ready and hand it over to a runner for delivery.
Customers also receive a text alert that the order is ready to be served to their Drive-thru location.
Enhance the customer experience
View all your sales data monthly vs yearly with new customers data, returned customers data, top items list etc.
Use Menu analytics to determine what is selling vs what’s not to help increase order volume.
How it works for runners
Receive & deliver orders
Check-in to the DeliverEm app. Receive a sound alert whenever new orders come in.
Click "assign to me" and get ready to pick up the order from business location to delivery.
Fulfill drive-thru order
Click "Order picked-up" after collecting the order. Serve at the customer's designated Drive-thru location.
Complete the order
Click on "Collect Money" if the order was in-person payment, or
Click "Delivery Completed" once order dropout at the customer mentioned Drive-thru location.
How it works for customers
Browse for MunchEm website, or download the MunchEm app (Android & IOS) and then search for the location or business to place an order.
Alternatively, orders can be placed directly from the custom website or app if the business has them.
Make a payment
Place an advanced order by scheduling, or order instantly looking through the menu, to deliver to the Drive-thru location.
Leave a tip of your choice and pay with a credit card or in-person securely in-app/website.
Receive a text alert when the order is ready.
The order will be delivered to your designated Drive-thru location.
What exactly is drive-thru online ordering?
How does the drive-thru online ordering system work?
Why should I offer drive-thru online ordering?
I want to give some specific drive-thru locations for customers to pick their orders from my addressed location. Is there a way to set up?
Where can I check when customers' placed orders to fulfill?
How do I get to know customer’s drive thru location details to deliver their order?
How do I get notified when placed?
Start selling with OrderEm today
OrderEm offers you all the resources and tools you need to not just launch your business online, but to achieve the success you have been dreaming of. Get started with a free trial today itself.