Sell more with in-room delivery
Take in-room orders from your custom app
In-room delivery or room service enables your hotel guests to order food items for delivery to their rooms for consumption. They can use your digital menu to easily place their orders online for in-room delivery.
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Enabling food delivery directly to hotel rooms just got easier!
With OrderEm’s online ordering solutions for in-room delivery, you can process room service orders accurately and efficiently. Offering a digital menu in the cloud not only streamlines your food and beverage operations but also boosts your revenue.
In-room delivery ordering website/app
Allow your hotel guests the ease and convenience of placing their food orders through your website or custom app. They can enjoy the convenience of getting it delivered straight to their rooms.
Boost your revenue
Customers not only order more often, but they tend to place larger orders when they can order from the comfort of their rooms. Your delivery staff remains motivated to deliver efficiently as they also profit from the increase in tips.
More orders in less time
Since customers do not have to wait for anyone to take down their orders and it’s easy for them to place orders using your app, more orders get placed in much less time. This also frees up your staff to focus on their other duties.
Menus on customer phones
Customers can take their own time to check out your menu and choose items they want, along with their choice of add-ons. Make sure to include attractive photos for your menu items as these are proven to increase sales.
Free order management system
Get notified instantly whenever a customer places an order. With our free order management system, you can receive advance orders and payments. This allows you to confidently plan, prepare and deliver the order at your own pace.
How it works for service staff
Receive & prepare orders
Receive a sound alert notification whenever new orders come in.
Click "Claim" and start preparing the order.
Fulfill in-room ordering
Click "Confirm" when the order is ready and handover to a runner for delivery.
Customers also receive a text alert that order is ready to be served to their room.
Enhance the customer experience
View all sales data and monitor inventory levels in real time.
Use Menu analytics to determine what is selling vs what’s not to help increase order volume.
How it works for runners
Receive & deliver orders
Check-in to the DeliverEm app. Receive a sound alert whenever new orders come in.
Click "assign to me" and get ready to pick up the order.
Fulfill in-room order
Click "Order picked-up" after collecting the order. Serve at the customer's designated room.
Complete the order
Click on "Collect Money" if the order was in-person payment, or
Click "Delivery Completed" once the order is delivered to the customer’s room.
How it works for customers
Browse for the MunchEm website, or download the MunchEm app (Android & IOS) and then search for the location or business to place an order.
Alternatively, orders can be placed directly from the custom website or app if the business has them.
Make a payment
Place an advanced order by scheduling or order instantly looking through the menu, to deliver to the room.
Leave a tip of your choice and pay with a credit card or in-person securely in-app/website.
Receive a text alert when the order is ready.
The order will be delivered to your designated room.
What exactly is the online in-room delivery service system?
How does the online in-room delivery service work?
Why should I offer the in-room delivery service?
Can I manage orders with multiple locations?
I’m interested in OrderEm; what happens after we sign up?
Where can I check when customers' placed orders to fulfill?
How do I get notified when placed?
Start selling with OrderEm today
OrderEm offers you all the resources and tools you need to not just launch your business online, but to achieve the success you have been dreaming of. Get started with a free trial today itself.